PREEYANAT PHANAYANGGOOR
A female customer yesterday lodged a complaint with the Consumer Protection Board against a well-known shampoo manufacturer, saying its product had caused her massive hair loss.
In her complaint, Ploy Sumpao, 48, said she suffered massive hair loss after using the shampoo Head and Shoulders for about two weeks.
Prapit Yodsuwan, director of the CPB, said the agency would invite both Mrs Ploy and the manufacturer to discuss the issue and look at the evidence and the quality of the products.
Mrs Ploy's case is the second involving the popular shampoo after Samran Sahaipromyat lodged a similar complaint with police in Samut Prakan calling for an inquiry into the product, which he claimed had caused him massive hair loss.
Mr Samran said he lost a lot of hair after using the same product for two months. His high-profile case prompted the Food and Drug Administration (FDA) and health authorities to inspect the company's warehouse and collect product samples for lab tests.
Meanwhile, Procter & Gamble (Thailand) yesterday issued a statement, assuring that its product was safe and of the highest quality
.
Amardeep Khosla, Director of External Relations, Procter & Gamble (Thailand), said the company would give full cooperation to the authorities in its investigation.
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